Support center

Frequently asked questions

Answers for parents and schools. Can’t find yours? Reach out on the Contact us page.

For parents

Is School Wallet free for parents?

Yes. Downloading the app and linking your child’s card is free. You only top up the amount you want your child to spend.

What happens if my child loses their card?

You can freeze the card instantly from the app to stop anyone else from using it, then request a replacement through your child’s school.

Can I set daily or weekly spending limits?

Yes. Limits are set from the parent app and can be changed at any time — useful if you want to increase your child’s allowance for a school trip, for example.

Will I be notified when my child uses the card?

Yes. Every purchase, gate tap and library transaction appears in the app in real time, along with a running balance.

For schools

How long does it take a school to onboard?

Most schools are fully onboarded — cards issued and staff trained — in under a week.

Does our school have to use every feature?

No. Smart ID, pocket money, gate pass and library management can each be switched on independently, so schools can start small and add features later.

Is there a cost to the school?

Pricing depends on school size and which features you switch on. See our page for schools or contact us for a quote.

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